Description: This class is designed to analyze the roles of a coffee shop employee and how they can help influence a more efficient customer transaction. While efficiency is desirable, we will also consider how to be efficient and customer-focused simultaneously. We will discuss station management, drink preparation, and equipment options, how we can better define employee roles to increase efficiency, and when it makes sense to increase staffing. In addition, we will also look over customer scenarios that can be timely if not handled correctly.
This session includes a hands-on experience, where attendees will practice drink-building techniques to create a consistent, quality beverage in a minimal amount of time.
While this course focuses on efficiency, I will continue to impress upon the importance of creating a quality experience and product for each customer.
Date: Friday, April 12, 2024
Time: 1:30 p.m. - 4:30 p.m.
Room Number: S501
Category: Business
Instructor
Kristen Hjelm (she/her)
Sales and Business Development, BUNN O Matic
Kristen Hjelm is a Regional Account Manager for the Bunn-o-Matic corporation. She currently lives in the Pacific Northwest with her partner, their two young children and a wild Cattle Dog. Kristen recently completed a Master in Business Administration from Arizona State University. Kristen has been involved with the SCA organization for 12+ years. As a regional and national Barista Competition judge, both sensory and technical. Kristen has volunteered, assisted, presented, and created content for previous SCA courses. Kristen is passionate about the specialty coffee industry and providing a welcoming atmosphere to learn, share and grow with one another.