Lecture Description

As I have had a chance to connect with coffee shops and baristas, one challenge seems uniform, the need for de-escalation training. Baristas need the tools and unfortunately very little is available. Using information from deescalation courses provided to ETMs and Social Workers but applying them to the cafe setting. This lecture will be interactive.

Date: Friday, April 12, 2024
Time: 9:00am - 10:00am
Room Number: S403AB

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Instructor

Laila Ghambari (she/her)
CEO, by Laila Ghambari

With nearly two decades of experience in food and beverage operations Laila Ghambari has an extensive knowledge spanning various roles. She runs her own coffee business consultancy, by Laila Ghambari, coaching coffee business owners and professionals to achieve their goals. She has been an influential figure in the specialty coffee industry, winning the 2014 USBC, and being an elected member of the Barista Guild Executive Council.