Workshop Description

The Cost of Training workshop is designed to present information, data, and insights on the value of coffee education and professional development for coffee professionals. It is common for businesses to forgo investing in effective training, as the return on investment can be difficult to measure. In this workshop, we’ll take a deep dive into the dividends investing in learning and development can have company culture and expansion. We’ll also look at how to design a meaningful curriculum to meet the needs of specific teams and company goals. This will include designing relevant, relatable, and attainable content for all baristas in training. 

Featured Panelists: 

• Heather Perry

• Selina Viguera

• Laila Ghambari

• Trevor Corlett

Date: Friday, April 12, 2024
Time: 9:00 a.m. - 12:00 p.m.
Room Number: S505A
Category: Business, Retail

Instructor

Josiah DeBoer (he/him)
Learning & Development Specialist, Madcap Coffee Company

Josiah DeBoer oversees Learning & Development at Madcap Coffee Company in Grand Rapids, Michigan. In his role, Josiah creates company-wide curriculum for employees to access educational content, coffee information guides and origin reports. He implements training and assessments for all baristas in customer service, brew bar, and espresso bar. As a former elementary and middle school teacher, Josiah provides a unique perspective on the foundations and implications of a healthy learning environment within the coffee industry. He is passionate about creating opportunities for people to develop new skills, overcome challenges, and participate in a community that promotes curiosity and innovation.