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Preference Mapping: the Science of Understanding Quality and Increasing Customer Satisfaction

Lecture Description

Whether you're selling coffee to the consumers, coffee shops, or roasters, it can sometimes be a challenge to figure out what coffees buyers will prefer. Consumer science gives us a tool- called Preference Mapping- which can help businesses understand their customers' needs and offer more compelling products. Learn how to use the principles of Preference Mapping by utilizing the SCA's Coffee Value Assessment to analyze coffee's sensory and extrinsic attributes.

Date: Friday April 25, 2025
Time:
11:30am - 12:30pm
Location:
Room 351DEF
Category:
Business

Access: This lecture is free to attend with a Specialty Coffee Expo entry badge. Register to attend Specialty Coffee Expo here.
Please note that lecture sessions are open on a first-come, first-served basis. Early arrival is highly recommended to secure your seat.


Speakers

Peter Giuliano (he/him)
Chief Research Officer, Specialty Coffee Association

Peter Giuliano is the Executive Director of the Coffee Science Foundation and Chief Research Officer of the Specialty Coffee Association. With more than 30 years’ experience in the coffee trade, his focus now is on promoting research and scientific inquiry on coffee, and bringing evidence-based insights to the coffee industry.

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Coffee’s Role in Building Better Futures for Farmers

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Unraveling Cup Quality of Wild Varieties Half Wild Hybrids Conserved at Coffee Genebank by Agronomic Institute (IAC) in Brazil