Lecture Description
Staffing a café can provide incredible challenges for small business owners, especially when you have high expectations of your employees to craft high quality specialty coffee beverages and hospitality experiences. We will be discussing our interview structure for potential hires, systems in place to expedite the facilitation of new hire training, and training programs designed to reduce time to proficiency. The onboarding and training process is incredibly costly to a business, so ensuring that a.) your new hires are properly vetted by multiple contact points in the company and b.) you're providing training that adequately prepares staff for their jobs can ensure effective staffing and employee retention. Having an HR and Training department that coordinates effectively with café management can decrease stress placed on the retail team and creates more opportunities for baristas to thrive in your business.
Date: Sunday April 27, 2025
Time: 11:30am - 12:30pm
Location: Room 351DEF
Category: Business
Access: This lecture is free to attend with a Specialty Coffee Expo entry badge. Register to attend Specialty Coffee Expo here.
Please note that lecture sessions are open on a first-come, first-served basis. Early arrival is highly recommended to secure your seat.
Speakers
Reyna Callejo (pr/pr)
Director of Training and Innovation, Olympia Coffee
Reyna Callejo is the Director of Training and Innovation at Olympia Coffee Roasting Company + Moonrise Bakery. Reyna manages all new hire and continued education curriculum at Olympia Coffee + Moonrise Bakery, standardizes cafe service, and facilitates the development of systems and events that pursue coffee excellence for both employees and members of the Seattle coffee community.